COVID-19 issues



Social distancing

Social isolation and Downloading video-conferencing software

Importance of social distancing in the community

Decisions about immunotherapy in 2020

Online COVID-19 resources

-Australian Government

Australian Capital Territory




-The Lancet

-ABC Radio Coronacast


In order to minimise the risk of transmission of ANY infectious disease and protect our staff and other patients, we ask all patients and carers to cooperate with the following:


If you have a fever, flu-like symptoms or respiratory illness, DO NOT ENTER our rooms.

Postpone your appointment until you are well. Our wait list is not too long if you do so.


Given the amount of physical space we have available and duration of most of our appointments, we need to minimise the number of people in our rooms at any one time. Please do not bring the extended family. If you are an adult patient (defined as 18+ years), please come alone. Only essential support people are allowed to stay (eg. need a translator or the patient is very elderly). Don’t bring the children. If a child is the patient, bring that child alone and one parent/carer only. Other interested parties can always listen in on a speaker on their smartphone in their car if needed. We don’t allow others to wait in our waiting room for the same reasons as above; the amount of physical space we have. We do NOT anticipate any relation of these social distancing measures until the end of winter.

We have reduced the number of waiting room chairs in our rooms and spaced these further apart and removed toys and magazines as it is not possible to easily clean these. If lots of people from the same family arrive, the extras will be asked to leave.


SOCIAL ISOLATION and Downloading video-conferencing software

If you find it hard to do so, ask a friend, relative or grandchild, establish a free account and practice! You are likely to find this very useful for social reasons. Examples include:

ZOOM works on PCs, Macs and Smartphones and iPads. If you find it hard to do so, ask a friend, relative or grandchild, establish a free account and practice! See to download the programme and establish a free or paid account. Keep the version you use updated to optimise security and if you hold meetings, make sure you issue a password plus invitation to keep the meeting secure.

SKYPE is another popular and useful programme. Skype has recently introduced a way to do conference calls via a web browser without even having to download the Skype programme or have a Skype account. See For more information about this feature see Otherwise the traditional way to download the Skype app and establish and use an account can be found at:

Please note that for our Telehealth consultations, we do not use the above software but rather encrypted Australian platforms designed for TeleHealth.


Importance of social distancing and isolation: see ABC news link 25 March 2020:



Updated information on immunotherapy can be found here. Given that 2020 is predicted to be a wet year weather-wise, that is likely to translate into a high pollen load and bad hay fever season later in the year. If medication is not usually effective and you get bad pollen hay fever or asthma, you are best to NOT delay decisions regarding immunotherapy.


There is no reason to put off treating allergic disease in 2020 and treating your hay fever also makes it less likely that you will be constantly touching your nose and eyes, known to be associated with a higher risk of spread of infection. So even if you have no interest in immunotherapy to switch off allergy, at least takes medicines to control your symptoms.


COVID-19 Resources

Australian Government information:

Australian Capital Territory Statistics:

Australasian Society for Clinical Immunology and Allergy:

Hand washing and eczema skin care:

European Academy of Allergy Asthma Immunology:

New England Journal of Medicine:

The Lancet:

ABC Radio Coronacast:

And download the COVIDSafe app to your smartphone:


It is important to be aware that soap and high strength alcohol is recommended for cleaning hands and potentially contaminated surfaces to reduce the risk of COVID-19 transmission. A lot of available antiseptic wipes contain benzylkonium chloride. While this has anti-bacterial and anti-viral properties, this chemical can also cause contact allergic dermatitis, so avoid these products if you have known allergy to it and suspect contact allergy is you start getting hand dermatitis with use.

Last reviewed  15 June 2020

This page will be updated regularly